Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Most orders are processed within 1 to 2 business days after payment is confirmed. Orders placed on a weekend or holiday begin processing the next business day. You receive a confirmation email when you order, and a second email with tracking once your order ships.
DELIVERY ESTIMATES
Timeframes below are after dispatch, not from the moment you order:
- United States: 5 to 10 business days
- Canada: 6 to 12 business days
- United Kingdom and Europe: 8 to 12 business days
- Australia and New Zealand: 8 to 12 business days
These are estimates only and are not guaranteed delivery dates. Carrier delays, weather, customs, and peak seasons can add time.
SHIPPING COSTS
Shipping rates are calculated and displayed at checkout before you pay, based on your destination. Promotional free shipping offers may be available from time to time and are shown clearly at checkout when they apply.
WHERE WE SHIP
We currently ship to the United States, Canada, the United Kingdom, Europe, Australia, and New Zealand. We do not ship to PO boxes in every region, so please use a street address where possible.
TRACKING
Once your order ships you will receive tracking information by email when tracking is available. Please allow 1 to 2 business days for carrier systems to begin showing updates. You can also track your order any time at felicitycloset.com/pages/track-my-order. If you have not received tracking within 4 business days of your confirmation email, contact us.
MULTIPLE SHIPMENTS
Orders with several items may ship in more than one package and may arrive on different days. You are not charged extra for split shipments.
INCORRECT ADDRESSES
Please double check your shipping address at checkout. If a package is returned to us because the address was incomplete or incorrect, we can reship it once you cover the reshipping cost, or refund the item cost minus original shipping.
INTERNATIONAL ORDERS, DUTIES, AND TAXES
International orders may be subject to customs duties, taxes, or import fees set by the destination country. These are the responsibility of the customer and are not included in the price you pay us. We have no control over customs processing times and cannot mark shipments as gifts or understate values.
LOST OR DAMAGED IN TRANSIT
If tracking stalls, the package is lost, or your order arrives damaged, contact us with your order number and we will work with the carrier and make it right.
QUESTIONS
STEFF & CO LLC (dba Felicity)
Email: info@felicitycloset.com
Phone: (844) 547-4551
Support hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time, replies within 24 hours on business days.