Contact information

CONTACT INFORMATION

We are a small team and we answer every message ourselves.

Business name: STEFF & CO LLC, doing business as Felicity
Address: 5520 Jamboree Dr, Fort Pierce, FL 34947, United States
Email: info@felicitycloset.com
Phone: (844) 547-4551
Support hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
Response time: within 24 hours on business days

WHAT TO INCLUDE
To get the fastest answer, send us your order number and, if something arrived wrong or damaged, a photo.

TRACK YOUR ORDER
You can check the status of your order any time at felicitycloset.com/pages/track-my-order.

RETURNS
Please email us before shipping anything back so we can send return instructions and the correct return address. Details are in our Refund Policy.

FELICITY EXCLUSIVE MEMBERSHIP
Felicity Exclusive is an optional membership sold as its own product. You are only charged for it if you add it to your cart and check out with it. In that case your membership starts with a 28 day free trial. You are charged $19.99 at the end of the trial and then $19.99 every 28 days until you cancel. Buying any other product on its own does not enroll you and does not create a recurring charge. You'll receive an email notice 5-7 days before each charge and a receipt after each successful transaction.

To cancel, log into your account at felicitycloset.com, use the Cancel Membership page, or email info@felicitycloset.com with the subject "Cancel Membership - [Your Order Email]". No phone call is required to cancel. Full details are in our Subscription and Cancellation Policy.