Refund policy
REFUND POLICY
We want you to love what you ordered. If something is not right, we are here to fix it.
RETURN WINDOW
You may request a return within 15 days of the delivery date. Items must be unused, unworn, unwashed, and in their original packaging with any tags still attached.
HOW TO START A RETURN
Email info@felicitycloset.com with your order number and a short note about what you would like to do, or call (844) 547-4551 during support hours. We will reply with return instructions and the return address. Please do not ship anything back before you receive those instructions, because unannounced returns cannot be matched to an order.
RETURN SHIPPING
You are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect due to our error, in which case we cover it. We recommend a trackable shipping method, since we cannot issue a refund for a return we never receive.
Return address (use only after you receive return instructions):
STEFF & CO LLC (dba Felicity)
15800 NW 42nd Ave
Opa-locka, FL 33054
United States
REFUND PROCESSING
Once your return is received and reviewed, we email you to confirm the outcome. Approved refunds are usually processed within 5 to 7 business days to your original payment method. Depending on your bank or card issuer, it can take an additional 5 to 10 business days for the money to appear on your statement.
DAMAGED, DEFECTIVE, OR WRONG ITEMS
Inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and a photo, and we will send a replacement or issue a full refund including shipping. No return shipping cost to you.
EXCHANGES
The fastest way to get a different size or color is to return the original item for a refund and place a new order. If the item you want is in stock we can also arrange a direct exchange, just ask.
ITEMS THAT CANNOT BE REFUNDED
- Requests made more than 15 days after delivery
- Gift cards
- Final sale and clearance items
- Items damaged by the customer, or returned used, worn, washed, or without original packaging
- Returns we receive that cannot be matched to an order
FELICITY EXCLUSIVE MEMBERSHIP REFUNDS
You are charged $19.99 today and every 30 days until canceled. You'll receive an email notice 5-7 days before each charge and a receipt after each successful transaction.
Membership charges are eligible for refund requests within 14 days of the billing date. You can cancel at any time by logging into your account at felicitycloset.com, by using the Cancel Membership page, or by emailing info@felicitycloset.com with the subject "Cancel Membership - [Your Order Email]". No phone call is required to cancel. Cancel before your next scheduled billing date to avoid a future recurring charge, and your benefits stay active through the end of the period you already paid for. Full details are in our Subscription and Cancellation Policy.
ORDER CANCELLATIONS AND CHANGES
We process orders quickly. If you need to cancel or change an order, email or call us as soon as possible and we will do our best to catch it before it ships. Once an order has shipped it must be handled as a return.
LATE OR MISSING PACKAGES
If tracking shows delivered but you do not have the package, check with anyone else at the address and with your local carrier first, then contact us and we will help investigate.
QUESTIONS
STEFF & CO LLC (dba Felicity)
Email: info@felicitycloset.com
Phone: (844) 547-4551
Support hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time, replies within 24 hours on business days.