Legal notice
FELICITY EXCLUSIVE MEMBERSHIP: SUBSCRIPTION AND CANCELLATION POLICY
This policy explains exactly how the Felicity Exclusive membership is billed and how to cancel it. It applies in addition to our Terms of Service.
THE OFFER IN PLAIN LANGUAGE
You are charged $19.99 today and every 30 days until canceled. You'll receive an email notice 5-7 days before each charge and a receipt after each successful transaction.
HOW ENROLLMENT WORKS
- The membership is optional and is never preselected. You have to choose to add it yourself.
- Before you complete checkout you see the price, the 30 day billing interval, and how to cancel.
- The first charge happens at checkout. Renewals are charged every 30 days to the payment method on file.
- Buying a product on its own does not enroll you and does not create a recurring charge.
WHAT MEMBERS GET
- Member-only discounts on Felicity products
- Priority customer support
- Expedited order processing when available
- Early access to new product launches
- Exclusive seasonal offers
Benefits are tied to an active membership. If your membership ends, the benefits end with it.
NOTIFICATIONS
We email you 5 to 7 days before every renewal charge so nothing is a surprise, and we email a receipt after each successful charge. Keep the email address on your account current so you receive them.
HOW TO CANCEL
You can cancel at any time, in any of these ways. No phone call is required to cancel.
1. Log into your account at felicitycloset.com and cancel the membership there.
2. Use the Cancel Membership page at felicitycloset.com.
3. Email info@felicitycloset.com with the subject line "Cancel Membership - [Your Order Email]".
Cancellation requests should be submitted before your next scheduled billing date to avoid a future recurring charge. After you cancel, your member benefits remain active through the end of the billing period you already paid for, and you are not charged again.
REFUNDS ON MEMBERSHIP CHARGES
Membership charges are eligible for refund requests within 14 days of the billing date. Email info@felicitycloset.com with the order email used at signup and we will review it. Product refunds are handled separately under our Refund Policy.
FAILED PAYMENTS
If a renewal payment fails, we may retry the charge over the following days and will email you. If it keeps failing, the membership is paused or canceled and benefits stop until billing is current.
CHANGES TO PRICE OR BENEFITS
We may change the membership price or benefits with at least 30 days notice by email to the address on your account. If you do not want to continue under the new terms, cancel before the change takes effect.
BILLING DESCRIPTOR
Membership charges appear on your statement under felicitycloset.com.
QUESTIONS
STEFF & CO LLC (dba Felicity)
15800 NW 42nd Ave, Opa-locka, FL 33054, United States
Email: info@felicitycloset.com
Phone: (844) 547-4551
Support hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time, replies within 24 hours on business days.