Legal notice
FELICITY EXCLUSIVE MEMBERSHIP: SUBSCRIPTION AND CANCELLATION POLICY
This policy explains exactly how the Felicity Exclusive membership is billed and how to cancel it. It applies in addition to our Terms of Service.
THE OFFER IN PLAIN LANGUAGE
Felicity Exclusive is an optional membership sold as its own product on our site. If you add it to your cart and check out with it, your membership starts with a 28 day free trial. You are then charged $19.99 at the end of that trial and $19.99 every 28 days after that until you cancel. If it is not in your cart, you are not charged for it and you are not enrolled. You'll receive an email notice 5-7 days before each charge and a receipt after each successful transaction.
HOW ENROLLMENT WORKS
- The membership is optional and is never preselected. You have to add it to your cart yourself.
- It is never bundled into another product and is never added to your order automatically.
- It appears in your cart and at checkout as its own separate line item, with its price, its free trial and its 28 day billing interval shown, so you can see it and remove it before you pay.
- Before you complete checkout you see the price, the 28 day free trial, the 28 day billing interval, and how to cancel.
- Your free trial begins when you complete an order containing the membership and lasts 28 days. Unless you cancel first, the first $19.99 charge happens at the end of that trial, and renewals are charged every 28 days to the payment method on file.
- Buying a product on its own does not enroll you, does not create a recurring charge, and does not put a subscription on your card. Ordering from us again later does not enroll you either.
- You are only ever billed the $19.99, at the end of the trial or on any renewal, if the Felicity Exclusive membership was in your cart when you completed checkout.
WHAT MEMBERS GET
- Member-only discounts on Felicity products
- Priority customer support
- Expedited order processing when available
- Early access to new product launches
- Exclusive seasonal offers
Benefits are tied to an active membership. If your membership ends, the benefits end with it.
NOTIFICATIONS
We email you 5 to 7 days before every renewal charge so nothing is a surprise, and we email a receipt after each successful charge. Keep the email address on your account current so you receive them.
HOW TO CANCEL
You can cancel at any time, in any of these ways. No phone call is required to cancel.
1. Log into your account at felicitycloset.com and cancel the membership there.
2. Use the Cancel Membership page at felicitycloset.com.
3. Email info@felicitycloset.com with the subject line "Cancel Membership - [Your Order Email]".
Cancellation requests should be submitted before your next scheduled billing date to avoid a future recurring charge. After you cancel, your member benefits remain active through the end of the billing period you already paid for, and you are not charged again.
REFUNDS ON MEMBERSHIP CHARGES
Membership charges are eligible for refund requests within 14 days of the billing date. Email info@felicitycloset.com with the order email used at signup and we will review it. Product refunds are handled separately under our Refund Policy.
FAILED PAYMENTS
If a renewal payment fails, we may retry the charge over the following days and will email you. If it keeps failing, the membership is paused or canceled and benefits stop until billing is current.
CHANGES TO PRICE OR BENEFITS
We may change the membership price or benefits with at least 30 days notice by email to the address on your account. If you do not want to continue under the new terms, cancel before the change takes effect.
BILLING DESCRIPTOR
Membership charges appear on your statement under felicitycloset.com.
QUESTIONS
STEFF & CO LLC (dba Felicity)
5520 Jamboree Dr, Fort Pierce, FL 34947, United States
Email: info@felicitycloset.com
Phone: (844) 547-4551
Support hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time, replies within 24 hours on business days.